NJOI help and support is here for you
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Service Currently Not Available (SCNA)
Blank Screen / No Video / Blue Screen / No Signal
My smartcard has been stolen/broken. Can I get a replacement?
How do I sign up for NJOI?
Box no power
I'm moving, how much will it cost for relocation?
Please insert the correct Astro Smart Card with the arrow facing up (S2)
When can I start enjoying my NJOI Prepaid services?
Box hang at channel
What can we help you with today?
NJOI HD
Learn more about NJOI HD.
User Guide
Get to know your NJOI box and how to use it.
Top Up & Credit
Learn more about prepaid balance and NJOI voucher.
e-Invoice
Frequently asked questions related to e-Invoice.
Technical Troubleshooting
Find out how to resolve NJOI technical issues and more.
Channels, Packs & Movies
Learn more about purchasing & managing NJOI content.
My NJOI app
Learn more about using My NJOI app to manage your NJOI purchases.
General Enquiries
Frequently asked questions related to your NJOI services.
Reach out for a solution
Drop a hello, share your details, and we'll get back to you as soon as we can.
One app for all your needs
Pay bills, manage subscription, enjoy rewards, all on MyNJOI app!
